FREQUENTLY ASKED QUESTION’S (FAQs)

Online Ticket FAQs

How do I purchase tickets?

  • Online: You can purchase your tickets anytime by visiting imaginecinemas.com.ng/showtime. Once you have decided on a cinema and movie, select the show date and time you wish to attend. There may be more than one available ticket type. Select the number of tickets you need for each ticket type , Once your tickets (and seats if applicable) have been selected, please verify that all information (cinema location, date and time) is correct . After verifying all ticket details, you can enter your payment information, or sign in to select a saved payment method, and click “Complete Purchase.”

Note: You must have an account and be logged in to book movie tickets

  • On-site: You can also purchase the tickets at the viewing hall through the designated standing staffs of Imagine Cinemas.

 

  • Partner Outlets: Tickets can also be purchased directly at the various partner centers once the showtimes are available to purchase. Location of these partners will be listed on our website.

How do I pick up the tickets I purchased online?

#SHUNTHEQUEUE. Present your ticket confirmation barcode directly to the ticketing officials for quick check and entry at the VENUE.

STANDING TICKET OFFICIALS – Scan your confirmation barcode or enter your confirmation number to print your tickets or Present your confirmation email (on your smartphone or printed out).

How do I purchase advance tickets?

Yes, you can purchase tickets in advance once the movie showtime is available.

Why should I purchase tickets online?

By purchasing tickets online in advance, you are guaranteed a seat and avoid a sold-out showing.

Movie was cancelled, how do I get a refund?

Once the showtime for the ticket has passed, tickets purchased are not refundable.

In the unusual situation that a show is canceled, you will be entitled to a refund for the full purchase price of your tickets, including any service charges. This refunds will be credited to your in-site wallet account.

If you have any questions, please visit our Contact Us page and submit a request.

Is it safe to order tickets from your website??

Your details and payment details remain confidential. We take certain details on payments of tickets only to enable a secure transaction via your banking institution. Your payment is secured by Paystack.

How do I locate the ticket prices?

Every of our campus cinema has different prices for certain days, times, special events, and ticket types. To view ticket types and prices, select your desired showtime from any campus or movie page. The ticket types and prices will be listed in the ticket selection area for your chosen showtime.

General FAQs

How can I advertise on your screen?

Imaginecinemas accepts on-screen advertising as part of its entertainment before the movie begins.  For more information about on-screen advertising, kindly email us at info@imaginecinemas.com.ng

Why aren't you playing a particular movie?

We screen movies mostly based on popularity and our audience choices and preferences.

What is Imagine Cinemas R-Rating policy?

Imagine Cinemas supports and enforces the MPAA (Motion Picture Association of America) / CARA (Classification And Rating Administration) rating system. You must be at least 17 years of age. Valid ID’s will be required to attend R-Rated movies and will be checked at the entrance.

Additionally, so that R-Rated movies may be enjoyed in a more adult atmosphere, children/student under age 15 may not be admitted to any R-Rated feature.

How do I go about applying for work?

If you’re interested in employment with Imagine Cinemas, please visit our Job site!

I have move questions, how do I contact you?

If you have more questions or concerns please visit our Contact Us page and submit an inquiry.